Shipping & returns

Shipping Policy

GRAND OCEAN PARK will ship in-stock goods within 1-3 working days after the payment for the order has been received. Please be aware that Internet Banking payments may take up to 1 day to be cleared.  You will be contacted by us if there is any reason why your goods cannot be shipped out from our warehouse within that time. The following chart can be used to calculate expected delivery timeframes. 

Expected Delivery Times

State Metro (days) Regional (days)
NSW 2 3-4
VIC 3 4-5
SA 3 4-5
TAS 4 6-7
QLD 5 6-7
WA 5 6-7
NT 5 6-7


Return and Exnchange Policy

If you want to return an item because you have simply changed your mind, GRAND OCEAN PARK will gladly offer you an exchange, store credit for items returned within 14 days of purchase.

provided that the item:

  • is returned with the original receipt;
  • is unused, in its original condition and packaging with all instructions manuals and accessories;
  • is not a gift card, discontinued item or an item that was reduced to clear; and
  • is returned together with any free or bonus items that were provided with the item at the time of purchase.